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What We Do  
 
 
The helpline is a national specialist faith and culturally sensitive service that is confidential and non-judgmental, which offers information, support, guidance and referrals.  We also provide holistic in depth support via case-workers for complex cases where service users need ongoing support which could last weeks or months.  The helpline also acts as an interface or conduit between the victims and other specialist that can also provide support. Although, our service users are primarily Muslim women and girls, we also provide support to men (5% of callers) and also women of other faiths and no faith (e.g. 4%).

We provide help on about 43 issues. Two thirds of our service users contact us about different forms of abuse such as domestic abuse, honour-based abuse, forced marriage, sexual abuse, sexual harassment, stalking and revenge porn. Most callers also contact us about more than one issue.  Half of callers also therefore want help connected to mental health such as anxiety, depression, post-traumatic stress, self harm, suicidal thoughts and loneliness. We are therefore also able to make internal referrals to our counselling service. 

The data from the calls received will also be analysed to:
  • Input into policy making and development
  • Inform community awareness raising campaigns
  • Identify good practice and challenges in service provision
  • Inform the priorities areas of work for Muslim Women's Network UK
  • Inform academics and theologians to inform religious discourse so they better understand the lived reality of women and girl's lives

 
 
Contact us for help
Call Us
10am to 4pm (Mon To Fri)
0800 999 5786
(free from mobiles and landlines)
0303 999 5786
(Usual call rates apply)
Text Us
Text any time on
07415 206 936
We will respond during operating hours.
Email Us
info@mwnhelpline.co.uk
We will respond during operating hours.
Webchat Us
10am to 4pm
(Mon-Fri)
 
Comic Relief
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Cabinet Office
Tudor Trust
 
 
 
     
 
Our Supporters
 
The MWN Helpline is operated by Muslim Women's Network UK.  We would like to thank all of our funders for supporting us to set of the MWN Helpline, one which is the Awards for All Big Lottery Fund.  Not all of our funders wish to be promoted.
 
Comic Relief Awards for All Logo Cabinet Office Tudor Trust
 
Our Ambassadors
WE WILL BE IDENTIFYING AMBASSADORS IN THE NEAR FUTURE WHO CAN HELP TO PROMOTE THE MWN HELPLINE.