The ethical principles under which the helpline operates, reflects the ethos of Muslim Women's Network UK.
The information taken from the caller will remain confidential within the helpline and will not be discussed with any other party. It is intended to create a safe environment where callers may be able to speak freely. If information is used in any data analysis it will be in the form of statistics or anonymised, redacted or amalgamated case studies to ensure identities of callers are protected. However, there may be situations where we may need to disclose confidential information. These include: when the caller is at imminent or significant risk of self-harm; where there is a perceived risk of harm to others; where a serious crime has been committed; if helpline workers are threatened; or if we receive a court order to do. The safety of the caller will also be considered when making assessment to breach confidentiality.
All callers will be treated equally and we will not make a judgement about them but to give advice, information, help and support.
Callers can contact us without revealing their identity. Any records stored that may have the callers identity will be stored safely and will only be accessible to named and restricted senior staff.
Callers will not be discriminated against and will be treated equally regardless of their faith (including religious sect), ethnicity, age, gender, disability, and sexuality. For example, we can also help men by providing direct support or referring them to a service that meets their needs.